refund policy

Refund Policy for Smart IPTV.

At smart-ssiptv.com, we take pride in offering quality IPTV services to our customers. We believe in providing the best service possible to all our customers. However, we understand that sometimes things may not work out as planned, and you may need to request a refund. In such cases, we have a refund policy in place to ensure that you get the best possible experience while using our services.

1. Refund Eligibility We offer a 7-day money-back guarantee on all our subscription plans. To be eligible for a refund, you must request it within 7 days of your subscription date. If you exceed the 7-day period, we will not offer a refund.
2. Subscription Cancellation You can cancel your subscription at any time by logging into your account on our website. If you cancel your subscription within the 7-day period, we will process your refund within 7 business days. If you cancel after the 7-day period, we will not offer a refund.
3. Refund Procedure To request a refund, you must send an email to our support team at [email protected]. In the email, you must provide your name, email address, and order number. We will then process your refund request within 7 business days of receiving your email.
4. No Partial Refunds We do not offer partial refunds. If you have used our services for any period, we will not issue a partial refund for any unused period.
5. Refund Method We will issue your refund using the same payment method used during the initial purchase. If the payment method is no longer valid, we will request that you provide us with an alternative payment method.
6. Refund Denial We reserve the right to deny a refund request if we suspect fraudulent activity or abuse of our services.
7. Changes to Refund Policy We reserve the right to change our refund policy at any time. Any changes made will be effective immediately and posted on our website.

If you have any questions or concerns about our refund policy, please contact our support team at [email protected]. We are here to assist you with any questions or issues you may have.